The Guest survey provides a way to collect continuous feedback on your visitors' experiences at your golf club and course all season long. In some instances, survey distribution can be automated using our integrations, which ensures a smooth data collection process.

To activate a product that includes a Guest survey, simply access your subscription overview. Follow these steps to navigate your subscription overview:

Locate the product that contains a guest survey on the product overview page and follow the purchasing flow to activate it. As soon as you have purchased the product, the guest survey dashboard and settings for the survey will be available to you.

When purchasing the Guest survey, you acquire a pre-defined survey template that enables you to efficiently distribute a survey with all the essential questions. Importantly, this template enables benchmarking against a national standard. However, you also have the flexibility to customize questions and incorporate your own unique inquiries as needed.

To begin customizing your questionnaire, you’ll need to access our questionnaire editor page. Follow these steps to navigate your questionnaire editor:

How to make changes to the questionnaire is a rather large topic. Rather than duplicating our existing content, we recommend visiting our article "How do I make changes to my questionnaire?" for detailed guidance on what modifications can be made to your questionnaire.

When asking a respondent to participate in a survey, you'll typically send an email from our platform prompting them to complete the survey (except when utilizing a shareable link). While you can customize much of the email's content, certain elements remain locked to ensure compliance with data processing laws across different countries.

You can read the guide on how to make changes to your email invitation here:

http://help.players1st.sport/en/articles/3043007-how-do-i-modify-the-email-invitation-letter

For some of our customers, we can provide the service of automatically sending out surveys through integrations with tee sheet providers and national members databases.

Current Tee sheet integrations:

Our current customer-facing UI is currently limited for the majority of our integrations, but they will in the future include more settings such as requesting an integration set up and pausing one.

If you're using Golfbox, SGF-GIT, or NexGolf you will be able to toggle on the activate months you want us to send out invitations to your golfers. You can find our guide on how to manage which months we should send out invitations for here:

https://help.players1st.sport/en/articles/5028216-automated-data-collections

Europe

If it is the first time using an integration through our system or if you're changing to another provider, please contact, Jacob Buksted, as he will be able to assist you.

USA & Canada

You may contact our General Manager, Peter Smith, about changes to your current integration or if you're looking to get an integration setup for your club.

Our manual data collection method allows you to send out invitations to a list of recipients that you upload to our platform. A data collection contains a start date, end date, and reminder dates.

As it is a rather long process, we recommend that you read our guide on how to send out a manual data collection here:

https://intercom.help/players-1st/articles/3064901-manually

This option allows you to distribute your survey and collect responses via a generic survey URL. When the link is opened in a browser, the browser creates a unique link for the respondent, allowing them to answer the survey. The link can be attached to existing email templates from your integration provider or member system.

You can find our guide on how to collect responses with a shareable link here:

https://intercom.help/players-1st/articles/3080335-shareable-link