The Priority Map visualises the correlation between the specific Evaluation Point score (Service Area/Touchpoint) and the overall satisfaction (NPS) of the response base.

Its purpose is highlight which Evaluation points could have the greatest potential to increase the overall NPS, if the specific Evaluation Point score was improved.

Impact levels have been categorised as High, Medium and Low. Attention should be given to the Evaluation Points with a High impact classification, with a specific focus on those with the lowest average scores.

To make the interpretation of the analysis easier to identify the focus areas, one of four main Priority Categories have been applied to each Evaluation Point.

The Priority Map view provides the user with instant insight into the Service Areas (or Touchpoints) that are either Overperforming, In Balance, Underperforming or Needs Immediate attention.

To understand Service Area scores in further detail, the user can select the Service Area under the ‘Evaluation points’ section, to identify which specific Touchpoints the members are least satisfied with and which will have the biggest positive influence on overall satisfaction (NPS) if improved.

The analysis is driven by Artificial Intelligence (AI) technology and is specific to the response data from each club.

The Ranking view provides the club with a tangible overview of how they rank within the selected benchmark of clubs. Often a useful reference for clubs who are new to using Players 1st customer experience insights. Changing your filters or selecting another service area or touchpoint will update your ranking graph.

The Development view provides the user with a change-over-time view of their scores, alongside the changes in the National or Customised benchmarks.

Particularly useful when the club is undertaking developments or club/course maintenance to be able to recognize where there might be fluctuations.

The comments view is particularly useful for guest surveys where you receive daily feedback from your guests and thus enabling you to quickly turn detractors into promoters of your club.

You can read more about comments here:

http://help.players1st.sport/en/articles/3008475-comments

In some cases, you may want to handle the data from your surveys in a different way or export it. Located in the top-right corner of your results dashboard is the icon for our list view. Clicking on it will redirect you to our list view where you can view and export all of the comments from the survey. In some cases, if the questions were turned on in your survey template, you will also be able to view and export a list of potential sponsors and volunteers.

You can read more about our lists here:
​http://help.players1st.sport/en/articles/4206772-list-views