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Getting started with Players 1st
How does Players 1st work and who made it?
How does Players 1st work and who made it?
Mikkel D. Bertelsen avatar
Written by Mikkel D. Bertelsen
Updated over a week ago

What is Players 1st?

Players 1st is a player experience platform designed to help your club retain and recruit players and increase the club’s revenue by focusing on customer experience and loyalty.

We mainly gather data through our uniquely designed sports-only surveys and display it on different types of dashboards.

Our surveys are designed in cooperation with unions and enterprises in your sports genre and country. The surveys all have a base of locked questions that must be asked to ensure high-quality data and questionnaire format. These locked questions enable you to benchmark up against other clubs in your country or enterprise. You can also customize many of the questions and add your own completely custom questions to make sure the survey fits your needs.

As a club, you can either manually send out surveys or use one of our integrations for automatic send-outs. It is also possible to use a shareable link that allows anyone with the link to answer the survey.

The data is then transformed in real-time on our dashboard as the questionnaires are getting completed. We generate scores for each service area and all of the questions in it. With these scores, we are able to create a priority map that shows you the most important improvements you can make in your club.

Who is behind players 1st?

Players 1st was created by golfers for golfers, and with our combined passion for golf and expertise in customer experience management, we make the ideal partner. We understand the challenges facing your club - from meeting the needs of employees and volunteers, to dealing with rapidly changing patterns in player behavior. We want to work together with the industry to help improve the game of golf at all levels.

We’re a global community where not only players, but clubs and federations share input and ideas with one another and we’re growing fast. Our vision is a world consumed by a love of this amazing game.

Players 1st was originally created in collaboration with the Danish Golf Union.

Want to know more?

If you'd like to know more, chat with us by clicking on the icon in the bottom right corner or contact our sales department

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