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Survey Notifications

Get notified instantly about new survey responses

Kimberly Quimson avatar
Written by Kimberly Quimson
Updated over 2 weeks ago

Survey Notifications allow you to receive automatic email alerts whenever someone completes a survey that matches specific conditions. This is especially useful for identifying and acting quickly on feedback—such as following up with Detractors to resolve issues and improve satisfaction.

Tip: Use notifications to stay on top of feedback that matters most, whether it’s a dissatisfied member or a highly engaged promoter.

How Survey Notifications Work

  • Notifications are survey-specific, meaning you'll need to set them up individually for each survey where you want to receive alerts.

  • You can choose exactly which types of responses should trigger a notification.

Notification Conditions

You can customize notifications based on the following criteria. Toggle any combination on or off to fit your workflow:

NPS Score Categories

  • Promoters – Respondents who gave a score of 9 or 10

  • Passives – Respondents who gave a score of 7 or 8

  • Detractors – Respondents who gave a score of 0 to 6

Additional Response Details

  • Respondent left a comment

  • Respondent provided contact information

For example, you can set notifications to alert you only when a Detractor leaves a comment and provides contact info—so you can follow up with meaningful action.


How to Access Survey Notification Settings

Follow these steps to set up or manage notifications for a specific survey:

  1. Open the menu
    Click the menu icon in the top-right corner of your screen.

  2. Go to Survey Settings
    Under the Settings section, select Surveys.

  3. Choose a Survey
    Find the survey you want to update and click Manage Survey.

  4. Scroll to Notification Settings
    In the survey settings page, scroll to the bottom until you see the Survey Notifications section.

  5. Set Up Notifications
    Click the Set up notifications button to open the notification overview.

Creating individual notifications

  1. Locate the user you want to set up notifications for on our notification table

  2. Click the three dots located to the right on the table.

  3. Toggle on conditions

  4. Click Save, and the table will now reflect your changes.

In the picture above, I will receive notifications for every type of NPS category, even when they have not added an open comment or added any contact information.

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