With Survey Notifications, you can set up automated email notifications for yourself or team members each time a respondent answers a survey that matches your requirements. This can be used as an opportunity to turn detractors into promoters by helping solve issues quickly.
Notifications are survey-specific and will have to be set up on each survey you want to receive notifications from.
Conditions for receiving notifications
You can customize the notifications to your needs e.g. only get notifications for Detractors that have given comments and provided contact info.
You can toggle the following conditions on and off:
Promoters (respondents answered 9 or 10)
Passives (respondents answered 7 or 8)
Detractors (respondents answered 0 => 6)
Respondent has added a comment
Respondent has added contact information
Navigating to the Survey Notifications settings
Select the menu in the top-right corner
Select "Surveys" in the settings section of your menu
Select the survey you want to set up notifications for, by clicking on the "Manage Survey" button.
Scroll down to the bottom of your survey settings until you reach the section "Survey notifications"
Click the "Setup notifications" button
You are now on the notification overview
Creating individual notifications
Locate the user you want to set up notifications for on our notification table
Click the three dots located to the right on the table.
Toggle on conditions
Click Save, and the table will now reflect your changes.
In the picture above, I will receive notifications for every type of NPS category, even when they have not added an open comment or added any contact information.