Survey Notifications allow you to receive automatic email alerts whenever someone completes a survey that matches specific conditions. This is especially useful for identifying and acting quickly on feedback—such as following up with Detractors to resolve issues and improve satisfaction.
Tip: Use notifications to stay on top of feedback that matters most, whether it’s a dissatisfied member or a highly engaged promoter.
How Survey Notifications Work
Notifications are survey-specific, meaning you'll need to set them up individually for each survey where you want to receive alerts.
You can choose exactly which types of responses should trigger a notification.
Notification Conditions
You can customize notifications based on the following criteria. Toggle any combination on or off to fit your workflow:
NPS Score Categories
Promoters – Respondents who gave a score of 9 or 10
Passives – Respondents who gave a score of 7 or 8
Detractors – Respondents who gave a score of 0 to 6
Additional Response Details
Respondent left a comment
Respondent provided contact information
For example, you can set notifications to alert you only when a Detractor leaves a comment and provides contact info—so you can follow up with meaningful action.
How to Access Survey Notification Settings
Follow these steps to set up or manage notifications for a specific survey:
Open the menu
Click the menu icon in the top-right corner of your screen.Go to Survey Settings
Under the Settings section, select Surveys.Choose a Survey
Find the survey you want to update and click Manage Survey.Scroll to Notification Settings
In the survey settings page, scroll to the bottom until you see the Survey Notifications section.Set Up Notifications
Click the Set up notifications button to open the notification overview.
Creating individual notifications
Locate the user you want to set up notifications for on our notification table
Click the three dots located to the right on the table.
Toggle on conditions
Click Save, and the table will now reflect your changes.
In the picture above, I will receive notifications for every type of NPS category, even when they have not added an open comment or added any contact information.