Number of members is one of the three main KPI's in member data.

How is it calculated?

The total number of members is calculated as the total number of unique members in the club during the selected time period. This means that churned members are also included in your number of members.

A simplified version of the formula could be presented in this way:

All members that during the selected time period have been included in one or more of the categories listed under 'Member category' in 'Filters' to the right in the dashboard

Members + new members + churned members = number of members

Why are my members not showing up?

  • If they are not included in the member categories that are used in the dashboard

Read more about our KPI's for member data

Did this answer your question?