Players 1st has developed a questionnaire aimed at members of your club. The Member survey helps you identify the key areas of improvement to keep your members happy and satisfied with your clubs' offerings.

Happy members not only keep renewing their membership but also become strong advocates that help to promote your club by word of mouth.

Activating this product gives you access to both the Member Survey and Member Dashboard.

The Member Survey consists of both locked questions and questions you are able to toggle on/off. You are also able to create custom questions in the survey to capture data important to your club.

After setting up your survey you will be able to collect responses by one of our three collection methods: Manual data collection, shareable link, or automated data collection.

As responses are collected, you will be able to view your results in our dashboard. The dashboard turns the data points into prioritized actionable areas of improvement, that enable you to focus on what areas of your member experience will increase retention and general satisfaction with your club.

You will also be able to benchmark all of the questions in the survey, except your own questions. The standard benchmarks that are available include:

The Member Survey measures how satisfied your members are with your club offerings and the overall experience of being a member.

These are the service areas in the survey:

Our support team is always available directly on the platform and can be reached by contacting us through our chat icon in the bottom right corner, or by emailing support@players1st.golf.