Experience shows that about half of all new golfers leave the sport again within the first 2 years. But fortunately, a good reception with attention to the individual member can significantly increase the proportion of new members who stay in the club.

Players 1st has developed a questionnaire aimed at new members. Experience shows that the clubs that use the survey to improve the experience for the new members also manage to hold on to far more of the new members. The new members also potentially have a new network of golfers, which they can positively influence and thus attract even more new members via positive recommendations.

There is therefore a great financial gain in working purposefully with new members' experiences and giving them a good start in the club.

Activating this product gives you access to both the Entry Survey and Entry Dashboard.

The Entry Survey consists of both locked questions and questions that you can toggle on/off. Additionally, you have the flexibility to create custom questions within the survey to capture data important to your Club.

After setting up your survey you will be able to collect responses by one of our three collection methods: manual data collection, shareable link, or automated data collection.

As responses are gathered, you will be able to view your results in our dashboard. The dashboard turns the data points into prioritized actionable areas of improvement, that enable you to focus on what areas of your new member onboarding are lacking.

You will also be able to benchmark all of the questions in the survey, except your own questions. The standard benchmarks that are available include:

The Entry survey measures the initial experience of new members in the club:

These are the service areas in the survey:

Our support team is always available directly on the platform and can be reached by contacting us through our chat icon in the bottom right corner, or by emailing support@players1st.golf.