Understanding your results is key to improving player experience and making data-driven decisions at your club. This article will help you interpret your Players 1st results and take meaningful action.
Support from EU, GB&I, and ANZ Golf Federations
In Europe, GB&I, and ANZ, Players 1st has established strong partnerships with national golf federations. These federations play an important role in supporting clubs by helping them understand their results and implement improvements. If your club is affiliated with a federation, they should be your primary point of contact and are ready to assist you.
Support for Clubs Outside Federations
If your club is not part of a federation, you can still access support directly from the Players 1st team by reaching out in the chat support on the bottom right. We are here to guide you through your results and help you get started.
Contact Information
You can find contact details for European golf federations below:
Accessing your Results Dashboard
From your home page, click on the 'Menu' icon located in the top right corner.
Choose 'Name of the Survey' from the Survey Dashboards section.
You are now on one of our dashboards.
Introduction to our dashboard
We've created a full article detailing the different sections of our results dashboard. It serves as a great starting point to familiarize yourself with the functionality of all the features and buttons
You can read it here:
How do we calculate priority, scores and what are good scores?
Before you start analyzing your results, it's a great idea to get a basic understanding of how we calculate our scores and prioritize them. You can also read our articles to help you interpret the quality of your scores. Below are a few of our articles explaining the different scores and what they mean.
Net Promoter Score
Evaluation categories
Service area and touchpoint scores
Interpret your results
Priority Map: What should I prioritize?
The Priority Map visualises the correlation between the specific Evaluation Point score (Service Area/Touchpoint) and the overall satisfaction (NPS) of the response base.
Its purpose is highlight which Evaluation points could have the greatest potential to increase the overall NPS, if the specific Evaluation Point score was improved.
Impact levels have been categorised as High, Medium and Low. Attention should be given to the Evaluation Points with a High impact classification, with a specific focus on those with the lowest average scores.
To make the interpretation of the analysis easier to identify the focus areas, one of four main Priority Categories have been applied to each Evaluation Point.
The Priority Map view provides the user with instant insight into the Service Areas (or Touchpoints) that are either Overperforming, In Balance, Underperforming or Needs Immediate attention.
To understand Service Area scores in further detail, the user can select the Service Area under the ‘Evaluation points’ section, to identify which specific Touchpoints the members are least satisfied with and which will have the biggest positive influence on overall satisfaction (NPS) if improved.
The analysis is driven by Artificial Intelligence (AI) technology and is specific to the response data from each club.
Ranking Graph: How do I rank compared to other clubs
The Ranking Graph shows how your club compares to the national benchmark and other clubs included in that benchmark. It provides a quick, visual overview of your position.
You can update the graph at any time by adjusting filters or selecting a different service area or touchpoint.
Development Graph: How is my club developing?
The Development view provides the user with a change-over-time view of their scores, alongside the changes in the National or Customised benchmarks.
Particularly useful when the club is undertaking developments or club/course maintenance to be able to recognize where there might be fluctuations.
Comments
The comments view is particularly useful for guest surveys where you receive daily feedback from your guests and thus enabling you to quickly turn detractors into promoters of your club.
You can read more about comments here:
Lists
In some cases, you may want to handle the data from your surveys in a different way or export it. Located in the top-right corner of your results dashboard is the icon for our list view. Clicking on it will redirect you to our list view where you can view and export all of the comments from the survey. In some cases, if the questions were turned on in your survey template, you will also be able to view and export a list of potential sponsors and volunteers.
You can read more about our lists here:
http://help.players1st.sport/en/articles/4206772-list-views