With the Guest Survey Free, you have access to a pre-defined survey template designed to calculate your Net Promoter Score (NPS). NPS is a market research metric based on a single question asking respondents to rate the likelihood that they would recommend a company, product, or service to a friend or colleague. This article will guide you through the essential steps for activating, editing, and distributing your survey.
For information on different survey types and their specific requirements, please refer to the "Survey Types" section in the Survey chapter.
Step 1: Survey Settings
To personalize your questionnaire, you’ll need to access our questionnaire editor page. Follow these steps to navigate your questionnaire editor:
Open the menu in the top-right corner
Click on "Surveys"
Click "Manage Survey" under How did we do?
Scroll down and click on "Edit Questionnaire"
You are now on the questionnaire editor view
You can personalize your questionnaire by uploading your company logo which will appear on the front page of the survey email invitation.
You also have the option to choose your preferred language by clicking on the pencil icon located on the bottom right.
Step 2: Personalize your survey email invitation
When asking a respondent to participate in a survey, you'll typically send an email from our platform prompting them to complete the survey (except when utilizing a shareable link). While you can customize much of the email's content, certain elements remain locked to ensure compliance with data processing laws across different countries.
You can read the guide on how to make changes to your email invitation here:
Step 3: Send out surveys and collect data
Collecting responses for the first time marks a big milestone! You have two distinct collection methods to select from, each with its own unique features tailored to your Club's preferences.
Method 1: Manual data collection
If you already have a contact list that to distribute to, the manual data collection is a simple process to send out your invites. Simply import your contact list, set a start date for the survey, specify the date(s) for sending out reminders, and an end date to conclude the survey collection period.
There are 2 methods to upload a list of recipient emails addresses in order to launch the survey email invitation to:
Copy-paste your recipients' email addresses and names straight into the Data Collection field
Upload a CSV spreadsheet from your computer containing your recipients' email addresses and names
Method 2: Shareable link
This method allows you to distribute your survey and collect responses via a unique shareable link. When the link is opened in a browser, the browser creates a unique link for the respondent, allowing them to answer the survey.
We’ve created an article that outlines the steps to take before sending out a survey and provide guidance on choosing the appropriate collection method. You can read our detailed guide on how to collect data here:
https://help.players1st.sport/en/articles/3043016-how-do-i-collect-responses#h_c7eac853f1
Step 5: Analyze Survey Results in your Dashboard
As responses come in, your dashboards will update in real-time. To ensure you maximize the insights gained, we've created dedicated Dashboards and Results help desk chapter that cover topics like:
Introduction to the results dashboard
How to interpret your results
How our best utilize List views
How to access Comments