Getting started on Players 1st

A full walk-through of the Players 1st platform

Mikkel D. Bertelsen avatar
Written by Mikkel D. Bertelsen
Updated over a week ago

This is our basic introduction to the Players 1st platform, if you encounter any questions during this article feel free to reach out to us by using the chat icon in the bottom right corner. We highly appreciate feedback as it helps us improve our articles, onboarding and support in general.

This article takes you through each of the steps below in order to get started using Players 1st. Many of the steps include links to specific articles that go into depth on how to use the different features.

Table of content

General information & support


The login page for the Players 1st platform is

If you have forgotten your password, you can reset it by going to the login page and click on the "Have you forgotten your password" text link underneath the login button.

Interactive guides

As you log into Players 1st for the first time, you will encounter our welcome page. This page includes interactives guides for some of our most frequently used features. These guides serve as supplementary resources to our helpdesk articles.

If you encounter a guide that is not working, please let us know so that we can address the issue promptly.

Support from union/enterprise

We’ve established key partnerships with European golf federations, solidifying our position as the premier brand for assessing player experience in the market.

If you’re a European golf club interested in leveraging Players 1st, please reach out to your local federation. We have established individual agreements in each country, so contacting your federation is the first step to get started.


England Golf

Matt Draper

Nederland / Netherlands

Nederlandse Golf Federatie

Thomas Labberton
T: +316 450 310 32

Suomi / Finland

Suomen Golfliitto

Norge / Norway

Norges Golfforbund

André Jåtog

Deutschland / Germany

Deutscher Golf Verband

Markus Lawatsch

Danmark / Denmark

Dansk Golf Union

Kim Uldahl

Sverige / Sweden

Svenska Golfförbundet

Per Lindroth


Scottish Golf

Andrew Baptie

T: +44 7812 665162

Ísland / Iceland

Golf Union of Iceland

Arnar Geirsson

T: +354 892 7880

Flanders / Vlaanderen

Golf Vlaanderen

Jochem Sueters

T: +32 2752 8330


Golf Australia

Megan Carr

T: +61 410605359


You can contact our support by clicking on the chat icon in the bottom right corner. We do our best to answer any questions as quickly as possible but please understand that response times may vary due to time zones or holidays. Your patience is greatly appreciated.

1. Accepting your invite and creating your personal user

As a user on the Players 1st platform, you likely have been invited to a club by someone else and will therefore have to create your own personal account.

In your mailbox, you will receive an email containing a sign-up link that allows you to create your personal account

After filling out the forms on the creation page you will be logged into our platform and your personal account has now been created. To log back into your account in future, use the main Players 1st login page

Please note that the link in the invitation email is only for creating an account and will be invalid after you've created an account or if 30-days have passed since you've been invited. If the invitation email has expired, please email to request a new invitation email.

2. Setting up your club account and inviting admin users to your club

Basic club information

Filling out your basic club account information is the first step of getting started on our platform. This information is important to ensuring you have the best experience throughout your account.

The most important ones are:

  • Account name (used for automated merge fields and various features)

  • Country (supports localization)

  • Time zone (used for sending out surveys in your local time zone)

You can read the article on how to locate and change these settings here:

Inviting additional users to your club account

Adding your colleagues on our platform grants each member access to their own personal account. Adding new team members does not increase the cost of using Players 1st.

You can read the article on how to invite team members to your club here:

You can read the article about managing and changing team roles here:

3. Activating and/or purchasing a subscription to gain access to the different surveys

Subscribing to a product will unlock the features and surveys associated with the product, thus instantly allowing you to quickly get started.

Our product portfolio primarily consists of various survey templates and dashboards, developed in collaboration with your union or enterprise. Prices for these products may vary, as some enterprises or unions may cover or subsidize costs for individual clubs.

As a club, you can view all available products by navigating to our subscription and product overview.

After a product has been activated, you immediately gain access to its associated features.

4. Customizing the survey

Once you’ve unlocked access to one of our products, you will now be able to edit its settings. For survey-related products, this primarily involved tweaking the questionnaire template to fit your club’s needs

Editing your questionnaire

Editing your questionnaire is the most time-consuming aspect of setting up on the Players 1st platform. After navigating to your questionnaire editor, you are presented with all the questions included in the questionnaire.

In the editor, you’ll come across different types of questions:

  • Locked (these are seen as mandatory to ensure a high-quality survey)

  • Editable (these questions have customizable parameters)

  • Toggled on/off (these questions can be removed or added to the survey based on your club's needs)

  • Custom questions (these questions you, as a club, can add yourself)

Any changes to the questionnaire are instantly saved and applied to future respondents. You can preview the questionnaire by click on the “Preview Questionnaire” text at the top of the editor page. Filling out the survey this way will not result in a saved response and therefore it won't affect your real results.

You can read the guide on how to make changes to your questionnaire here:

5. Customizing your email invitation letter

Editing your invitation letter

When asking a respondent to answer a survey you will in most cases be sending out an email from our platform asking them to answer the survey. You can customize the majority of the content of that email, but some will remain locked to ensure that we comply with data processing laws in different countries. The feature below the email editor, you can also send yourself a test email to see how the email looks in your email client.

You can read the guide on how to make changes to your email invitation here:

6. Send out your first survey

Collecting response for the first time marks a big milestone and can be scary in some way. We’ve created an article that outlines the steps to take before sending out a survey and provide guidance on choosing the appropriate collection method. The above video demonstrates how to create a data collection but does not cover the other collection methods.

Read our article about collecting your first responses.

7. Analyzing your results in our dashboards (survey related)

As responses from your survey start to tick in, your dashboards will update in real-time. Analyzing and understand how to get the most out of your dashboard is a wider topic and therefore we've created help desk sections just for it.

You can find our guide to the results dashboard here:

You can find our guide on how to interpret your results here:

8. Analyzing your booking utilization and member growth in our business intelligence dashboards

Our business intelligence dashboards are currently available for golf clubs in DK, SE, NO, and FI. These dashboards allow you to analyze your member data and bookings data. We've made a BI-only section of our help desk that goes into depth on all of our BI solutions.

You can find our guides on how our BI dashboards and settings work here:

9. Exporting your results reports and lists

As a way to accommodate the clubs' needs to be able to present data in reports or board member meetings, we've made it easy for you to export various data to excel. The above video shows you how to export comments, volunteers and sponsors, it does not include how to export your results.

Different exports

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